Confidentiality & Medical Records
All our staff are bound by rules of confidentiality relating to patients personal medical details. Although you will usually only discuss medical problems with the doctor, nurse or healthcare assistants, it is often helpful for you to give a certain amount of information to reception or administrative staff to enable us to give the most effective and appropriate response. If you wish to speak to a member of staff in private then please ask.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Data Protection Privacy Notice
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
- Who we are, how we use your information and our Data Protection Officer
- What kinds of personal information about you do we process?
- What are the legal grounds for our processing of your personal information (including when we share it with others)?
- What should you do if your personal information changes?
- For how long your personal information is retained by us?
- What are your rights under data protection laws?
The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EU-wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is [Practice Name].
This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights
How we use your information and the law.
Werrington Village Surgery will be what’s known as the ‘Controller’ of the personal data you provide to us.
We collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, contact details such as email and mobile number etc. We will also collect sensitive confidential data known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare setting) ethnicity, and sex during the services we provide to you and or linked to your healthcare through other health providers or third parties.
Why do we need your information?
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which the Practice hold about you may include the following information;
- Details about you, such as your address, carer, legal representative, emergency contact details
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations such as laboratory tests, x-rays etc
- Relevant information from other health professionals, relatives or those who care for you
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.
How do we lawfully use your data?
We need to know your personal, sensitive and confidential data in order to provide you with Healthcare services as a General Practice, under the General Data Protection Regulation we will be lawfully using your information in accordance with: -
Article 6, e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;”
Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems
This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.
We welcome comments or suggestions as to how we can improve our services to you. Suggestions/comments/complaints can be made by filling in the forms on display and putting in the comments box in the waiting room. Please ask to speak to the practice manager if you feel this is more appropriate
All complaints will be dealt with constructively and help to improve our service. So don't be afraid to complain it will not affect your care. Complaints will be dealt with as per our Complaints Policy, please ask to see a copy if required.
We also have an active patient participation group of volunteers who meet on a regular basis with practice staff. For more details see the noticeboard in the waiting room or telephone David Shaw (Chairman) for more information on 01782 302019.
Patient Advice and Liaison Service PALS
This service is provided by the PCT to assist patients in accessing NHS care and advising on procedures. The free post address is:
PALS - NHS North Staffordshire
Complaints Department, St. George’s Chambers
31 Merrial Street, Newcastle
Telephone free of charge on:- 0800 030 4563
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service. All staff in this practice has the right to carry out their work in an environment free from violent, threatening and abusive behaviour and everything possible will be done to protect that right. At no time will any behaviour described above be tolerated in this practice. If you do not respect the rights of our staff we may choose to remove offenders from our medical list